SolarWinds Take Control

with The Customer Success Center

Take Control is remote support software designed to help your IT business succeed—at an affordable price. SolarWinds® Take Control is built to help IT service providers support more customers via fast, intuitive remote support to nearly any platform. Take Control provides access to deep diagnostic tools from one dashboard while simultaneously connecting to devices in seconds. It's designed to fit your technicians’ workflows—and your company’s budget.

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Provide assistance to your customers

There are multiple ways you can use Take Control to interact with your customers, and other technicians in your company. Start a support session to access a customer's computer remotely. Make voice over IP calls when you need to speak directly...

Start, share, or transfer support sessions

Use Take Control to remotely access any device in your customer's network anytime an issue is reported. Generate a PIN code for quick, one-time access, or send your customers to a customizable URL to start a remote support session.

Getting started with Take Control

Take Control gives your company the ability to provide live technical support and remote assistance without any geographical restrictions. Access and control your customers' Mac® or Windows® devices from anywhere in the world using...

Administrative Area

The Administrative Area allows users with admin level permissions to: Configure, brand, and customize Take Control to meet your business needs. Set up technicians, configure their associated access permissions, and add devices. Access dashboards and...