You’re in this business to make money (and to provide outstanding IT service). Yet, too often, help desk software eats into profits by tying engineers up in overhead. SolarWinds® MSP Manager™ breaks this pattern by giving you the ability to capture the critical elements you need without bogging you down in minutia. MSP Manager helps you provide value that keeps your clients loyal.
The SolarWinds® MSP Manager™ Mobile app, available for both iOS and Android devices, gives your technicians access to their help desk right from their smartphone or tablet, allowing them to efficiently solve problems on site (or anywhere else).
Looking for something a little more…animated? Check out our series of training videos on MSP Institute to learn how to get the most out of your MSP Manager! Click on the link below and search for “MSP Manager” in the course library!View Resource
We're thrilled to have you on board! We created MSP Manager to make it easier to support customers and run your managed services business. Here are some great resources to get you started...View Resource
MSP Manager is cloud-based service management software that helps you support customers and run an effective IT service business. Organize and manage all of your customers' information in one place, including locations, contacts...View Resource
A Service Plan is a service item contract that can be assigned to multiple customers and allows for quick and easy bulk management of services that are consistent across those customers. Combine Service Plans with Program Levels to...View Resource
Make sure the reference ID is not being deleted in the response. The reference ID is a white text (unless highlighted it looks invisible) at the bottom of the email sent to the ticketing mailbox. When you reply...Read Article
During non-business hours, SLA timers stop running while your company is closed and continue when business hours resume. 1. Navigate to Settings > Company Settings > SLA Policies. 2. Select...Read Article
... was created from the RMM Client Group doesn't know about the Standalone Customers in MSP Manager ... Customers dialog box and select the Standalone customer(s) to be added to the Access GroupRead Article
Portal Users and/or Portal Admins will not have the visibility to view Asset information, Networks or Devices ... Only MSP Manager Users are able to view...Read Article
Go to Contacts Search for user account then edit contact under ACTIONS From ... Contact Information, in Location section select to add...Read Article