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How to Manually Uninstall the Passportal Active Directory Agent

Article Number: 000068039

Last Modified: Tue Jul 23 14:17:20 GMT 2019


  • How to Manually Uninstall the Passportal Active Directory Agent


  • Passportal


  • To Perform a clean uninstall do the following
  1. Open Services.msc , stop the Passportal and Passportal Updater Service
  2. Open Command Prompt As Administrator, Run the service uninstall command line against the Passportal and Passportal Updater services:
  • sc delete Passportal
  • sc delete PassportalUpdater¬†
  1. Search for and delete all keys in the registry pertaining to the Passportal product code: 
  • Open Regedit
  • Search for {2B15E9E5-FB06-409F-B78D-F65C7F5B3850}
  • Delete any registry key's that match up
  1. Navigate to Programs and Features, Uninstall the Passportal Windows Agent if available
  2. Delete the directory "C:\\Program Files\Passportal\Windows Agent"
  3. Manually unload and remove the c:\windows\system32\adpasswordchangenotifier.dll, the notification package needs to be removed from the Registry by doing the following
    1. Open regedit and navigate to
    2. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa
    3. In the entry [Notification Package] Remove the entry: adpasswordchangenotifier
    4. Save changes and reboot the server. The dll will be removable in c:\windows\system32\

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