Migrating from EDR Standalone to EDR Integration with SolarWinds RMM

Article Number: 000104863

Last Modified: Thu Oct 22 10:12:18 GMT 2020

Description

  • Here is what to expect when moving devices over from our Standalone EDR offering to the RMM Integrated EDR:

Environment

  • SolarWinds RMM
  • Endpoint Detection & Response 

Solution

  • When you activate the EDR Integration for SolarWinds RMM, a new EDR Account is created for you. This means that if you have an existing Standalone EDR account, you will have to re-configure some items within the RMM-integrated EDR before it will be ready for use.
  • For this to work successfully, you must not have "Two-Factor Authentication" required from the account scope in your standalone console. It can (and should) still be enabled for your users, but if this is turned on at the account scope it will enforce this requirement on our integration account and prevent RMM from moving devices over. Details on changing this setting can be found here.
  • Policy and exclusions are defined by EDR Profiles within RMM. Before you get started, you will want to set up some profiles for your devices and define EDR policy, exclusions, and any other configuration items you want to apply to your devices. There is no way to automatically migrate policy or exclusions from the standalone EDR account to the integrated one, so this will need to be configured manually.
  • Once you have that configured, you can enable EDR on a device within RMM. One of two things should happen:
  1. If you already have an EDR agent installed from your standalone EDR console, RMM will move that device over to the new Integrated account (no agent reinstall or reboot required).
  2. If the device does not have EDR installed at all, RMM will initiate an installation of EDR and the device will appear in the EDR Dashboard when installation is complete.
  • At the conclusion of the trial period, please engage with your SolarWinds sales rep to confirm transition of licenses from standalone to integrated contracts. If an EDR Integrated trial is allowed to expire, there will be up to a seven-day grace period to remove EDR agents from devices included in the trial.
  • Please refer to the RMM Documentation here for steps on configuring EDR within RMM.

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