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MSP Backup show Install Failed

Article Number: 000047295

Last Modified: Mon Feb 26 15:17:38 GMT 2018

Description

  • Install shows failed for install of MSP Backup on MSP N-Central
  • ClientTool log under C:\Program Data\MXB\Logs\ClientTool show the following error:
    • [2017-07-27 16:01:34.856128] [W] [08436] Connection to management node (cloudbackup.management:443) failed, switching to next node. Error: Couldn't connect to server 
      [2017-07-27 16:01:34.856128] [W] [08436] [UnattendedInstaller] Unattended installation failed: Management service unavailable 
      [2017-07-27 16:01:34.861988] [E] [08436] {install} Command line processing failed (101): Command `install' failed: Autodeployed installation has failed
       

Environment

  • SolarWinds Backup
  • SolarWinds N-Central

Solution

  • Verify you can access the url https://cloudbackup.management:443 from the device's browser 
    • If unable, then ensure you allow cloudbackup.management on TCP port 443 full access through firewall
  • Verify you can access the url http://sis.n-able.com/GenericFiles/ from device's browser
    • You should see a page that has the following example details:
      • This XML file does not appear to have any style information associated with it. The document tree is shown below.

        <Error>
        <Code>AccessDenied</Code>
        <Message>Access Denied</Message>
        <RequestId>3DD7A9A12FC43FD9</RequestId>
        <HostId>
        NOCcuny1FSa0hXCi6J+DukfHTPHuOFRcZ1x9qea3YB1UG7wm8Wqwrw2mM+u6trFCmK8kf27gyXw=
        </HostId>
        </Error>
    • If unable to see thism then ensure that sis.n-able.com is allowed on TCP port 443 and 80 through firewall

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