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Success Center Frequently Asked Questions

See below for a list of frequently asked questions about how to use the SolarWinds MSP Customer Success Center.

How do I access product documentation?

You can access product documentation by conducting a search in the search bar located in the header of the website. You can also browse available documentation by selecting a product in the Products menu available at the top of the page.

How do I submit a support case?

To submit a support case, click on the Contact Us button located at the top of the page throughout the website. Support cases can be submitted through live chat, form, and phone. For live chat and form cases, you will be promoted to log in before submitting your case to one of our technical support engineers.

How do I submit a feature request?

Requests for new product features can be submitted to SolarWinds MSP Product Management team by posting an idea to our Ideas page. Once posted, other users can leave comments and vote on your submission.

How do I participate in community forums?

Want to ask a question to our community of thousands of MSPs? Click on the Community tab within the Customer Success Center to see previously posted discussions or to post your own topic.

How do I leave feedback on the website?

Help us to continuously improve our website by sharing your feedback. Click the Leave Feedback button at the bottom of the page to share your overall feedback on the website and to leave a comment on what you liked or what you think could be improved.