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SolarWinds RMM

SolarWinds RMM
SolarWinds N-Central

SolarWinds
N-Central
SolarWinds Backup

SolarWinds Backup
SolarWinds Mail Assure

SolarWinds Mail Assure
SolarWinds Take Control

SolarWinds Take Control
SolarWinds MSP Manager

SolarWinds MSP Manager
SolarWinds Risk Intelligence

SolarWinds Risk Intelligence
SolarWinds Threat Monitor

SolarWinds Threat Monitor
SolarWinds Passportal

SolarWinds Passportal

Events

Community

Training

Product Documentation

N-central User Documentation

Configured out of the box to offer a wide spectrum of monitoring and alerting across a multitude of device classes, SolarWinds N-central provides you with total control of all aspects of your managed devices.

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Looking for Downloads?

If a product has downloads, you will find a Downloads link on the product page. For example: Select SolarWinds N-central from the Products pull-down above. Then look for Downloads in the list of links to the right of the product description.

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RMM User Documentation

Visit our user guide for information on our cloud monitoring and management solution including how to get started, enable features, and manage your dashboard.

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Backup User Documentation

Keep your data safe, secure, and recoverable with the features of SolarWinds® Backup. Get started by visiting our user documentation linked below.

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MSP Manager User Documentation

Ready to streamline your ticketing? Click the link below to learn about the features of SolarWinds MSP Manager including batch billing, knowledge management, and scheduling.

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Threat Monitor User Documentation

Learn how to use Threat Monitor to achieve and maintain audit compliance.

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Mail Assure User Documentation

Learn about the email protection and archiving features of SolarWinds® Mail Assure.

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Take Control User Documentation

SolarWinds® Take Control™ offers extensive configurability, lightning-fast performance, and an array of features at an extremely affordable price.

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Risk Intelligence User Documentation

Learn how SolarWinds® Risk Intelligence can help you to uncover sensitive data, vulnerabilities, and inappropriate access permissions.

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Featured Resources

Success Center Release Notes

This article lists bug fixes and new functionality for the Success Center after each update, from most recent to oldest by release date.

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KBA10018: Patch Status service error messages

The SolarWinds N-central agent uses the Microsoft Windows Update Agent (WUA) as a basic component of Patch Management. The WUA scans and monitors for any software or hardware dependencies, keeps track of superseded Windows updates and...

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How to View Support Cases in the Success Center

In this article, learn how to view your previous support cases in the Customer Success Center.

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Get started with MSP Manager

MSP Manager is cloud-based service management software that helps you support customers and run an effective IT service business. Organize and manage all of your customers' information in one place, including locations, contacts...

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Take Control: Black screen without Please wait

Restart the ... Third-Party Endpoint protection software may be blocking remote capture - verify if the remote end ... This is particularly common in homebanking security software (such as...

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ERROR: Patch Status Scan not uploaded device

This is caused by a corrupted scan results database file ... Overwrite the corrupt file with a blank template: ... Open Windows command prompt ... Restart the GFI LanGuard 11 Attendant service

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Error: “VSS error 0x800423f2: The writer's timeout expired

Increase the timeout time for VSS operations: ... , for Server 2012 or later: find the following registry entry: HKEY_LOCAL_MACHINE...

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Exchange Online (Office 365) Configuration and Setup

To set up Mail Assure to work with Microsoft Exchange Online (Office 365), follow the instructions covered in these...

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Creating an Expanded Data Breach Risk Report

Navigate to Reports in the left Navigation panel. Click on Create New Report at the bottom of the page. Step 1 of the create report wizard is displayed. Click on Security and...

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New Resources

Take Control (SolarWinds) is stuck in "Pending"

I. Turn off Take Control on the device on the RMM. 1. Dashboard; 2. Right-click device and select Edit; 3. Workstation/Server; 4. Select Remote Access; 5. Select Setting drop-down...

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Silent Uninstall of Windows Agent

1. Find the uninstall key in the registry. This is found in... 2. Find the Uninstall String... 3. Use this key to run a silent uninstall by simply...

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Why does a message with dmarc-reject show as quarantined?

This can happen for one of two reasons: 1. There is a custom action in place to quarantine the message instead of reject it. See the documentation page here for further information. To have these messages reject instead of quarantine then simply remove...

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Is there a report that shows devices that were deleted from the RMM Dashboard?

The Added and Removed Devices Report lists all devices that have been removed from the RMM Dashboard. To view this report: 1. Login to the RMM Dashboard; 2. Select Reports; 3. Select Added and Removed Devices Report; 4. Enter in relevant date range...

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Passportal Agent Not Syncing and Missing ADhook Log

The ADhook file can be missing for a few reasons. 1. If the server has not been rebooted since installing the agent; 2. A faulty installation; 3. The Service account for passportal is using an "Administrator" or...

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Ticket responses create new tickets in MSP Manager

Make sure the reference ID is not being deleted in the response. The reference ID is a white text (unless highlighted it looks invisible) at the bottom of the email sent to the ticketing mailbox. When you reply...

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Passportal Ncentral Integration is Not Syncing Over Information into Passportal

This can be caused for a multitude of issues. First read this article and verify your configurations are all correct... Check your SSL certificates on an SSL tool checker...

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Passportal AD Agent PServ Log Shows User Does Not Exist In Passportal

This Event mean's that the Agent recognized a new password and user, however because the setting for "Auto Create User as Passwords" is turned off in Passportal the password was not created in the Passportal Dashboard. To turn this on: 1. Locate...

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A full backup & restore of Active Directory, MS Exchange 2010 and MS SQL Server

Backup: To perform a full backup of Active Directory, Microsoft Exchange 2010 and Microsoft SQL Server 2008, please follow the steps below: 1. Open... Restore: 1. Boot the system to...

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How to free up licences no longer in use in Risk Intelligence?

Select the View and Manage section. Select Devices Scanned. Mark the...

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About Us

SolarWinds MSP

SolarWinds® MSP delivers comprehensive, scalable IT service management solutions to empower MSPs of every size and scale worldwide to create highly efficient and profitable businesses that drive a measurable competitive advantage.

Getting the Most Out of Support Guide

Here is our support guide. Please contact us with any questions.

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