How may we help you?

SolarWinds RMM

SolarWinds RMM
SolarWinds N-Central

SolarWinds
N-Central
SolarWinds Backup

SolarWinds Backup
SolarWinds Mail Assure

SolarWinds Mail Assure
SolarWinds Take Control

SolarWinds Take Control
SolarWinds MSP Manager

SolarWinds MSP Manager
SolarWinds Risk Intelligence

SolarWinds Risk Intelligence
SolarWinds Threat Monitor

SolarWinds Threat Monitor
SolarWinds Passportal

SolarWinds Passportal

Events

Community

Training

Product Documentation

N-central User Documentation

Configured out of the box to offer a wide spectrum of monitoring and alerting across a multitude of device classes, SolarWinds N-central provides you with total control of all aspects of your managed devices.

View Resource

Looking for Downloads?

If a product has downloads, you will find a Downloads link on the product page. For example: Select SolarWinds N-central from the Products pull-down above. Then look for Downloads in the list of links to the right of the product description.

View Resource

RMM User Documentation

Visit our user guide for information on our cloud monitoring and management solution including how to get started, enable features, and manage your dashboard.

View Resource

Backup User Documentation

Keep your data safe, secure, and recoverable with the features of SolarWinds® Backup. Get started by visiting our user documentation linked below.

View Resource

MSP Manager User Documentation

Ready to streamline your ticketing? Click the link below to learn about the features of SolarWinds MSP Manager including batch billing, knowledge management, and scheduling.

View Resource

Threat Monitor User Documentation

Learn how to use Threat Monitor to achieve and maintain audit compliance.

View Resource

Mail Assure User Documentation

Learn about the email protection and archiving features of SolarWinds® Mail Assure.

View Resource

Take Control User Documentation

SolarWinds® Take Control™ offers extensive configurability, lightning-fast performance, and an array of features at an extremely affordable price.

View Resource

Risk Intelligence User Documentation

Learn how SolarWinds® Risk Intelligence can help you to uncover sensitive data, vulnerabilities, and inappropriate access permissions.

View Resource

Featured Resources

Success Center Release Notes

This article lists bug fixes and new functionality for the Success Center after each update, from most recent to oldest by release date.

Read Article

KBA10018: Patch Status service error messages

The SolarWinds N-central agent uses the Microsoft Windows Update Agent (WUA) as a basic component of Patch Management. The WUA scans and monitors for any software or hardware dependencies, keeps track of superseded Windows updates and...

View Resource

How to View Support Cases in the Success Center

In this article, learn how to view your previous support cases in the Customer Success Center.

Read Article

Get started with MSP Manager

MSP Manager is cloud-based service management software that helps you support customers and run an effective IT service business. Organize and manage all of your customers' information in one place, including locations, contacts...

View Resource

Take Control: Black screen without Please wait

Restart the ... Third-Party Endpoint protection software may be blocking remote capture - verify if the remote end ... This is particularly common in homebanking security software (such as...

Read Article

ERROR: Patch Status Scan not uploaded device

This is caused by a corrupted scan results database file ... Overwrite the corrupt file with a blank template: ... Open Windows command prompt ... Restart the GFI LanGuard 11 Attendant service

Read Article

Error: “VSS error 0x800423f2: The writer's timeout expired

Increase the timeout time for VSS operations: ... , for Server 2012 or later: find the following registry entry: HKEY_LOCAL_MACHINE...

Read Article

Exchange Online (Office 365) Configuration and Setup

To set up Mail Assure to work with Microsoft Exchange Online (Office 365), follow the instructions covered in these...

View Resource

Creating an Expanded Data Breach Risk Report

Navigate to Reports in the left Navigation panel. Click on Create New Report at the bottom of the page. Step 1 of the create report wizard is displayed. Click on Security and...

Read Article

New Resources

ERROR: "Issue 10034-2351 has been encountered" when updating Payment Config

1. Clear browser cache. 1.1. Log out of dashboard (if currently logged in). 1.2. Clear the browser cookies and cache (varies by browser). 1.3. Close and restart browser. 1.4. Log back in. 1.5. If issue persists, login...

Read Article

Declined Patch shows up in Network Assessment Report as Oldest Missing Patch

The Network Assessment Report does not contain data regarding patch approvals. Due to this, a declined patch, which in turn would not be installed by Patch Management, would show as an old missing patch. If you need the report to not...

Read Article
Ticket responses create new tickets in MSP Manager

Make sure the reference ID is not being deleted in the response. The reference ID is a white text (unless highlighted it looks invisible) at the bottom of the email sent to the ticketing mailbox. When you reply...

https://success.solarwindsmsp.com/kb/msp_manager/Ticket-responses-create-new-tickets

Ticket responses create new tickets in MSP Manager

Make sure the reference ID is not being deleted in the response. The reference ID is a white text (unless highlighted it looks invisible) at the bottom of the email sent to the ticketing mailbox. When you reply...

Read Article

How to edit a user's existing Email Scout Report

1. Login to Mail Assure control panel; 2. In Reporting section, select Email Scout Reports - incoming; 3. Select Show Results; 4. Select...

Read Article

How to Manually Uninstall the Passportal Active Directory Agent

To Perform a clean uninstall do the following: 1. Open Services.msc , stop the Passportal and Passportal Updater Service; 2. Open Command Prompt As Administrator, Run the service uninstall command line against the Passportal and...

Read Article

Take Control: Not sending session report emails at the end of sessions...

Due to changes in some of our domains that happened after version 7.00.00, session report e-mails sent from the Console's Viewer are no longer sent. To resolve this issue, please update...

Read Article

Passportal Ncentral Integration is Not Syncing Over Information into Passportal

This can be caused for a multitude of issues. First read this article and verify your configurations are all correct... Check your SSL certificates on an SSL tool checker...

Read Article

Passportal AD Agent PServ Log Shows User Does Not Exist In Passportal

This Event mean's that the Agent recognized a new password and user, however because the setting for "Auto Create User as Passwords" is turned off in Passportal the password was not created in the Passportal Dashboard. To turn this on: 1. Locate...

Read Article

A full backup & restore of Active Directory, MS Exchange 2010 and MS SQL Server

Backup: To perform a full backup of Active Directory, Microsoft Exchange 2010 and Microsoft SQL Server 2008, please follow the steps below: 1. Open... Restore: 1. Boot the system to...

Read Article

How to free up licences no longer in use in Risk Intelligence?

Select the View and Manage section. Select Devices Scanned. Mark the...

Read Article

Featured Events View All

EVENT

User-added image

September 4, 2019 - September 5, 2019

SolarWinds Empower MSP

Atlanta, Georgia

View Details

About Us

SolarWinds MSP

SolarWinds® MSP delivers comprehensive, scalable IT service management solutions to empower MSPs of every size and scale worldwide to create highly efficient and profitable businesses that drive a measurable competitive advantage.

Getting the Most Out of Support Guide

Here is our support guide. Please contact us with any questions.

Download PDF