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SolarWinds RMM

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Product Documentation

N-central User Documentation

Configured out of the box to offer a wide spectrum of monitoring and alerting across a multitude of device classes, SolarWinds N-central provides you with total control of all aspects of your managed devices.

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Looking for Downloads?

If a product has downloads, you will find a Downloads link on the product page. For example: Select SolarWinds N-central from the Products pull-down above. Then look for Downloads in the list of links to the right of the product description.

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RMM User Documentation

Visit our user guide for information on our cloud monitoring and management solution including how to get started, enable features, and manage your dashboard.

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Backup User Documentation

Keep your data safe, secure, and recoverable with the features of SolarWinds® Backup. Get started by visiting our user documentation linked below.

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MSP Manager User Documentation

Ready to streamline your ticketing? Click the link below to learn about the features of SolarWinds MSP Manager including batch billing, knowledge management, and scheduling.

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Threat Monitor User Documentation

Learn how to use Threat Monitor to achieve and maintain audit compliance.

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Mail Assure User Documentation

Learn about the email protection and archiving features of SolarWinds® Mail Assure.

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Take Control User Documentation

SolarWinds® Take Control™ offers extensive configurability, lightning-fast performance, and an array of features at an extremely affordable price.

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Risk Intelligence User Documentation

Learn how SolarWinds® Risk Intelligence can help you to uncover sensitive data, vulnerabilities, and inappropriate access permissions.

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Featured Resources

Success Center Release Notes

This article lists bug fixes and new functionality for the Success Center after each update, from most recent to oldest by release date.

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How to View Support Cases in the Success Center

In this article, learn how to view your previous support cases in the Customer Success Center.

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Get started with MSP Manager

MSP Manager is cloud-based service management software that helps you support customers and run an effective IT service business. Organize and manage all of your customers' information in one place, including locations, contacts...

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Take Control: Black screen without Please wait

Restart the ... Third-Party Endpoint protection software may be blocking remote capture - verify if the remote end ... This is particularly common in homebanking security software (such as...

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ERROR: Patch Status Scan not uploaded device

This is caused by a corrupted scan results database file ... Overwrite the corrupt file with a blank template: ... Open Windows command prompt ... Restart the GFI LanGuard 11 Attendant service

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KBA10018: Patch Status service error messages

The SolarWinds N-central agent uses the Microsoft Windows Update Agent (WUA) as a basic component of Patch Management. The WUA scans and monitors for any software or hardware dependencies, keeps track of superseded Windows updates and...

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Error: “VSS error 0x800423f2: The writer's timeout expired

Increase the timeout time for VSS operations: ... , for Server 2012 or later: find the following registry entry: HKEY_LOCAL_MACHINE...

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Exchange Online (Office 365) Configuration and Setup

To set up Mail Assure to work with Microsoft Exchange Online (Office 365), follow the instructions covered in these...

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Creating an Expanded Data Breach Risk Report

Navigate to Reports in the left Navigation panel. Click on Create New Report at the bottom of the page. Step 1 of the create report wizard is displayed. Click on Security and...

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New Resources

N-central Password Reset email links old FQDN or hostname or IP address

The address used in the email (example below) is the address found in Default Appliance Settings. 1. Log in with the Product Administrator account. 2. Browse to Administration > Defaults > Agent & Probe Settings (Appliance Settings in older versions)...

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Take Control: Cursor Misaligned between local and remote end

During a Take Control session, the cursor's actual location doesn't match the remote cursor's location in some points of the screen. Take Control will downscale or upscale when there's a significant resolution or layout difference and this can...

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SolarWinds RMM Automated Task shows Status as Expired

This happens because the Task had an end date assigned to it and that date or time has passed. To change the end date or time do the following: 1. Right click the task. 2. Select Edit Automated Task. 3. Select...

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How to enable Automatic Email Scout Reports for a user

1. Log in to the Mail Assure control panel. 2. Select Domains overview in General section. 3. Select domain. 4. In General select Mailboxes overview. 5. Select Mailboxes tab. 6. Select...

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A full backup & restore of Active Directory, MS Exchange 2010 and MS SQL Server

Backup: To perform a full backup of Active Directory, Microsoft Exchange 2010 and Microsoft SQL Server 2008, please follow the steps below: 1. Open... Restore: 1. Boot the system to...

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How to specify hours to put service level agreements on hold

During non-business hours, SLA timers stop running while your company is closed and continue when business hours resume. 1. Navigate to Settings > Company Settings > SLA Policies. 2. Select...

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How to free up licences no longer in use in Risk Intelligence?

Select the View and Manage section. Select Devices Scanned. Mark the...

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About Us

SolarWinds MSP

SolarWinds® MSP delivers comprehensive, scalable IT service management solutions to empower MSPs of every size and scale worldwide to create highly efficient and profitable businesses that drive a measurable competitive advantage.

Getting the Most Out of Support Guide

Here is our support guide. Please contact us with any questions.

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